demandDrive’s Customer Success Program is designed to help you drive revenue via your current customer base through proactive management and renewals practices

 
 
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Survey

  • Surveying of customers after a non-renewal or cancellation of their subscription
  • Collection of valuable data for your sales, marketing, and customer success teams
  • Opportunity to renew customers on the spot

 


Customer Success

  • Uncovering new Main Points of Contact (MPOCs) within renewal-ready accounts
  • Addressing higher priority issues by connecting customers to internal managers
  • Directing customers to the appropriate resources as needed
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Renewals

  • Renewals of target accounts, specific customer segments, high-priority accounts, etc… from 6-months to 30 days out
  • Actively up-sell and cross-sell customers during the renewal process
  • Educating customers on new product updates, pricing models, and package updates

demandDrive assists and augments customer success and renewal efforts to improve your overall:

  • Net Promoter Score
  • Net Retention & Net Resolution Rates
  • Logo Retention Rates

All while lowering your overhead cost of hiring and training in-house & lowering the workload of your Customers Success Managers, Account Managers or Renewal representatives.

 

Don’t have a customer success team in place?

We’re here to help! We can build out a team and process for you to get your customer success program up and running.

  • Alleviate your sales reps time by letting customer success field calls. Let your sales reps focus on selling and growing your customer base.
  • Use the customer success team to accurately route customers to the right department when they reach out – or better yet let them handle it!
  • Execute proactive customer management with satisfaction surveys and renewals management.
  • Give your brand a boost by improving your Net Promoter score through surveys – both proactively and post-mortem.

 

Have a team already? No problem!

Bring an SDR mentality to the renewals side of your business and get in front of your customers before they come to you.

  • Create a custom cadence to make sure you’re contacting customers with expiring contracts before they make any decisions.
  • Cross-sell and up-sell customers during the survey process to drive revenue for the sales team.
  • Run satisfaction surveys to get in front of potential problems and route calls to the right department if needed.
  • Improve retention and resolution rates among your customer base.