Harness the Full Value of Your Current Customers
We bring an inside sales mentality to your customer success efforts.
Drive revenue via your current customer base through proactive management and renewals practices and improve your NPS, resolution, retention, and logo rates.
We’ve helped hundreds of companies like…
Drive Revenue with Repeatable and Iterative Renewals Practices
Our Customer Success programs focus on 4 key areas in order to provide your customers with the resources and care they deserve.
- Focus on brand recognition, representation, and awareness.
- Support initial onboarding and product/service adoption.
- Establishment of the relationship between the customer and CS rep.
- Execution of customer surveys and collection of valuable data for sales + marketing teams.
- Uncovering new Main Points of Contact (MPOCs) within renewal-ready accounts.
- Educating customers on new product updates, pricing models, and package updates.
- Continued support as problems and needs arise.
- Focus on product adoption and satisfaction.
- Directing customers to the appropriate resources as needed.
- Renewals of target accounts, specific customer segments, high-priority accounts, etc… from 6-months to 30 days out.
- Actively up-sell and cross-sell customers during the renewal process.
Sales and Marketing Leaders Love the demandDrive Experience
“demandDrive should be the top choice for any tech company looking for an outsourced lead Generation service”
VP of sales
“It was the custom approach to our data needs that really set demandDrive apart. They are consistently one of our top-performing lead channels”
Integrated Demand Gen Lead
"demandDrive is our secret weapon. Their telequalification program makes a big impact. More importantly, it has significantly improved our ROI. We traded our content syndication spend to a much healthier price point and more traction on a per lead basis."
VP, Americas Marketing
“demandDrive has been a true sales partner. They deliver results and are an integral component of our sales organization.”
Bonnie Brady Lucia
VP of Marketing
Let’s See How Your Sales and Marketing Efforts Stack Up
Book a Consultation and Scope Out a Program Based On Your Current Revenue Generation Strategy